Support

Get in touch

Email support@tryglowproof.com. We usually reply within two business days.

Where are my photos?

On your iPhone, and only there. GlowProof does not upload, sync, or back up photos. Deleting the app deletes its local photo history.

How do I manage or cancel?

Use Manage subscription in GlowProof Profile, or open iPhone Settings → your name → Subscriptions. Refund requests are handled by Apple at reportaproblem.apple.com.

How do I restore a purchase?

Tap Restore on the paywall or Restore purchases in Profile while signed into the Apple ID that made the purchase.

Is Photo Estimate medical?

No. It is an experimental on-device visual estimate, not a diagnosis or clinically validated measurement.